Welcome to Certain Smiles - the source for all your greeting card needs, whatever the occasion. I also have needlepoint items and some other crafts at my shop. My policies are listed below. If you have any questions, or would like to request a custom order, please send me an Etsy convo.
PAYMENTS: Credit card through Etsy, Etsy gift card or PayPal.
CUSTOM ORDER LISTINGS: Listings for custom orders of cards, invitations, announcements, envelopes, needlepoint items, etc. will remain active for a maximum of 10 days. If payment is not made within 10 days the listing will be cancelled. No work will begin on a custom order until payment is received.
CANCELLATIONS: After a custom order is paid for, you have 24 hours to cancel the order which will result in a full refund. After 24 hours supplies will be ordered / work will begin on the order. After that time cancellation of a custom order is refundable at 50% plus S&H to cover the cost of my time and supplies.
ORDER PROCESSING: Most purchases will be processed within 1-2 business days. Processing times for custom orders will be agreed upon at the time the order is placed and will depend on the size and details of the order. If there are any unexpected delays with processing a regular purchase or custom order you will be kept up-to-date as to the new delivery date.
SHIPPING METHODS: Shipping will be done via US Postal Service, at Etsy calculated rates. Every effort has been made to calculate the most accurate shipping costs. Should an over charge accidentally result, a refund will be made as quickly as possible. Upgrades for expedited shipping are available (please send me a convo to discuss details). International shipping is also available.
FREE SHIPPING GUARANTEE: Purchase $35 worth of products from my shop and shipping is free.
PACKAGING: I use rigid stay-flat envelopes, padded envelopes or small boxes depending on the number of cards / items being sent and whether or not they have raised embellishments on them. Each card is placed in an individual plastic sleeve for extra protection during transit.
TRACKING: All buyers will receive a confirmation email from me, which will include the shipping date and a tracking number (if available) through USPS.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 2 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
RETURNS: Returns are accepted within 3 days of receipt. I make every effort of provide accurate descriptions and photographs of my cards and other crafts. However, if after you receive your purchase you are dissatisfied for any reason, please contact me immediately. I will offer a replacement or a refund of the purchase price. The refund or exchange will be issued once the item has been returned in its original undamaged condition. Return shipping is at the buyer's expense and needs to be made within 7 days from receipt of the item.
BACK OF CARD INFORMATION: Each item listing will provide details as to how the back of the card is identified as my creation. This may be in the form of a 2/3 x 1 ¾ inch clear label with my name and e-mail address;, a stamp with my name and e-mail address; a stamp with my name, shop address and blog address; or a stamp with my name and shop address. It all depends on when the card was created.
Earlier cards will have my maiden name (Cindy Sauer) while later ones will have my married name (Cindy Radford). In addition, all cards and other items that have been made with a majority of Stampin' Up! products will have been stamped with “© Stampin’ Up!” in accordance with their Angel Policy.
CARD INSERTS: Some cards, if they are made with darker card stock, will have either a white or vanilla card stock insert glued on the inside for writing your greeting. I will note in the item listing which cards have these inserts.
CUSTOM REQUESTS: As you browse through my shop, keep in mind that the designs you see can be recreated or made in different colors or patterns, depending on the card stock I have on hand or available to order as well as which stamp sets I currently have. I can also produce larger quantities of a single card, again, depending on stock on hand or available to order. Similarly, if you find a card with a certain sentiment or stamp design that you like but would be interested in having in a different color or design, let me know and I will come up with something just for you.
In addition, many of the needlepoint cases I have listed have complementary designs in different sizes and I can do custom orders for those as well. If a companion case is available I mentioned it in the item listing. Contact me for additional information and pricing.
CUSTOM ENVELOPE LININGS AND CUSTOM ENVELOPES: Each card is sent with a white envelope (unless another color is indicated in the listing). However, it is possible to add a colorful patterned lining to the envelope or for a colorful paper envelope to be made (particularly if the card is to be hand delivered). Contact me if you would like pricing for these options.